JOB DESCRIPTION


DATE POSTED: 9/28/2018

JOB TITLE: Customer Care Specialist 2497

JOB LOCATION: Somerset, NJ

JOB DURATION: 12/23/2018 Contract to Hire

Apply Now

Job Experience

Shift: Afternoon Shift 1.30pm to 10.00pm. This position is for the afternoon and includes one shift over the weekend.

Job Requirements:

  • Liaise between our customers and our technical support teams to resolve issues.
  • To create work orders on a ticketing system for the purpose of dispatching field technicians. To monitor the Central Management System
  • Identify errors for dispatch to field technicians or internal groups. 
  • Respond to requests from the field technicians via voice, text and email. 
  • Respond to referred issues from external and internal sources via the telephone or email.

Required Experience

Required Experience:

  • Experience should include Dispatch or Customer Care experience in the Communications or Mass Media Industry in an office environment. (Previous work experience in such companies as Comcast, Cablevision, Satellite companies have been a good match in the past, but does not exclude from consideration).
  • Experience should show good Technical Problem solving skills with field technicians.
  • Peer to peer training.
  • Has PC Hardware knowledge through Experience or Education.
  • Must know MS Office including Outlook and Excel.
GENESYS CONSULTING SERVICES, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

To apply, please save your cover letter and resume together in ONE document as an MS Word (.doc or .docx) or Adobe Acrobat (.pdf) file, then complete the application and upload your document using the form below.

* = Required Field
Allowed file types:   (.pdf)    MS Word (.doc or .docx)   

‹‹ BACK TO JOB POSTINGS

LATEST OPEN JOB POSTINGS

10/9/2018
Albany, NY
10/3/2018
Albany, NY
10/3/2018
Alb
10/3/2018
Albany, NY
VIEW ALL ›

CLIENTS WE CURRENTLY SERVE