DATE POSTED: 9/28/2018
JOB TITLE: Customer Care Specialist 2497
JOB LOCATION: Somerset, NJ
JOB DURATION: 12/23/2018 Contract to Hire
Shift: Afternoon Shift 1.30pm to 10.00pm. This position is for the afternoon and includes one shift over the weekend.
- Liaise between our customers and our technical support teams to resolve issues.
- To create work orders on a ticketing system for the purpose of dispatching field technicians. To monitor the Central Management System
- Identify errors for dispatch to field technicians or internal groups.
- Respond to requests from the field technicians via voice, text and email.
- Respond to referred issues from external and internal sources via the telephone or email.
GENESYS CONSULTING SERVICES, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.
- Experience should include Dispatch or Customer Care experience in the Communications or Mass Media Industry in an office environment. (Previous work experience in such companies as Comcast, Cablevision, Satellite companies have been a good match in the past, but does not exclude from consideration).
- Experience should show good Technical Problem solving skills with field technicians.
- Peer to peer training.
- Has PC Hardware knowledge through Experience or Education.
- Must know MS Office including Outlook and Excel.
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