DATE POSTED: 10/1/2018
JOB TITLE: IVR Systems Engineer 2499
JOB LOCATION: Germantown, Maryland
JOB DURATION: Temp- Perm
- Avaya Orchestration Designer (AAOD)
- Interaction Designer by I3
- Interaction Attendant by I3
- Java/ J2EE
- Web Services integration.
- Have in-depth knowledge of open architectures including VXML, CCXML, GRXML
- Experience with Avaya Experience portal
- Nuance TTS Engine
- Experience with relational databases including Oracle and/or Microsoft SQL Server
- Application Enablement Services
- Avaya Interaction Center
- Avaya Communication Manager
- CIC Installation and Configuration
- Must have experience or working knowledge with Interactive Intelligence (I3) systems
GENESYS CONSULTING SERVICES, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.
- Manage implementation of new functionality and upgrades. Thoroughly review and test new functionality and enhancements to applications.
- Communicate and document application changes to the effected users.
- Coordinate and participate in meetings and conference calls between Vendors.
- Identify and document programming tickets for needed application changes. Develop and maintain documentation for all application tasks.
- Strong written and verbal communication skills.
- Bachelor’s or equivalent degree in technology and 5+ years of IVR implementation experience.
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