JOB DESCRIPTION


DATE POSTED: 10/1/2018

JOB TITLE: IVR Systems Engineer 2499

JOB LOCATION: Germantown, Maryland

JOB DURATION: Temp- Perm

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Job Experience

Mandatory Skills:

  • Avaya Orchestration Designer (AAOD)
  • Interaction Designer by I3
  • Interaction Attendant by I3
  • Java/ J2EE
  • Web Services integration.
  • Have in-depth knowledge of open architectures including VXML, CCXML, GRXML
  • Experience with Avaya Experience portal
  • Nuance TTS Engine
  • Experience with relational databases including Oracle and/or Microsoft SQL Server

Required Experience

Additional Skills:

  • Application Enablement Services
  • Avaya Interaction Center
  • Avaya Communication Manager
  • CIC Installation and Configuration
  • Must have experience or working knowledge with Interactive Intelligence (I3) systems 

Soft Skills:

  • Manage implementation of new functionality and upgrades. Thoroughly review and test new functionality and enhancements to applications.
  • Communicate and document application changes to the effected users.
  • Coordinate and participate in meetings and conference calls between Vendors.
  • Identify and document programming tickets for needed application changes. Develop and maintain documentation for all application tasks.
  • Strong written and verbal communication skills.
  • Bachelor’s or equivalent degree in technology and 5+ years of IVR implementation experience.
GENESYS CONSULTING SERVICES, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

To apply, please save your cover letter and resume together in ONE document as an MS Word (.doc or .docx) or Adobe Acrobat (.pdf) file, then complete the application and upload your document using the form below.

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