JOB DESCRIPTION


DATE POSTED: 4/13/2018

JOB TITLE: Mid Level Help Desk Specialist 5384

JOB LOCATION: Albany, NY

JOB DURATION: 24 Months

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Job Experience

GENESYS is requesting a Help Desk Specialist to assist our client's internal and external users with the legacy application and the transition to the new system:

  • Provide users with professional and courteous assistance in use of Board of Elections systems and applications.
  • Interact with users via Help Desk telephone, email, and face-to-face.
  • Triage incoming requests, identifying user’s needs, abilities, and limitations.
  • Provide immediate assistance and/or resolution of issues, where possible, or collect appropriate information for referring the request to upper-level technical staff.
  • Log, track, and document all incoming calls and requests to ensure issues are resolved to the satisfaction of the user.
  • Assign, revise, or revoke user permissions and passwords on various systems and applications.
  • Install and configure hardware/software as required.
  • Provide management with accurate summaries and reports of support activity.
  • Work effectively with technical and business staff.
  • Liaison with external vendors including submitting requests, obtaining assistance, ordering supplies, tracking tickets, etc.
  • Participate in user training of new applications and systems.
  • Receive, document, and prepare data for FOIL requests.
  • Work with web staff to post/update website content.

Required Experience

  • 36 Months- Help Desk experience including telephone support
  • 36 Months- Experience with and supporting Windows operating system and applications
  • 36 Months- Experience with and supporting Mac operating system and applications
  • 36 Months- Experience with and supporting Microsoft Office applications
  • 36 Months- Experience communicating with end users, technical staff, and business/management
  • 36 Months- Experience in documenting problem calls via a ticketing system or other means
  • 24 Months- Experience in setting user passwords or managing user permissions
  • 12 Months- Experience editing HTML or updating websites
  • 12 Months- Experience running reports or database queries
GENESYS CONSULTING SERVICES, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

To apply, please save your cover letter and resume together in ONE document as an MS Word (.doc or .docx) or Adobe Acrobat (.pdf) file, then complete the application and upload your document using the form below.

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Allowed file types:   (.pdf)    MS Word (.doc or .docx)   

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