DATE POSTED: 4/13/2018
JOB TITLE: Mid Level Help Desk Specialist 5384
JOB LOCATION: Albany, NY
JOB DURATION: 24 Months
GENESYS is requesting a Help Desk Specialist to assist our client's internal and external users with the legacy application and the transition to the new system:
- Provide users with professional and courteous assistance in use of Board of Elections systems and applications.
- Interact with users via Help Desk telephone, email, and face-to-face.
- Triage incoming requests, identifying user’s needs, abilities, and limitations.
- Provide immediate assistance and/or resolution of issues, where possible, or collect appropriate information for referring the request to upper-level technical staff.
- Log, track, and document all incoming calls and requests to ensure issues are resolved to the satisfaction of the user.
- Assign, revise, or revoke user permissions and passwords on various systems and applications.
- Install and configure hardware/software as required.
- Provide management with accurate summaries and reports of support activity.
- Work effectively with technical and business staff.
- Liaison with external vendors including submitting requests, obtaining assistance, ordering supplies, tracking tickets, etc.
- Participate in user training of new applications and systems.
- Receive, document, and prepare data for FOIL requests.
- Work with web staff to post/update website content.
GENESYS CONSULTING SERVICES, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.
- 36 Months- Help Desk experience including telephone support
- 36 Months- Experience with and supporting Windows operating system and applications
- 36 Months- Experience with and supporting Mac operating system and applications
- 36 Months- Experience with and supporting Microsoft Office applications
- 36 Months- Experience communicating with end users, technical staff, and business/management
- 36 Months- Experience in documenting problem calls via a ticketing system or other means
- 24 Months- Experience in setting user passwords or managing user permissions
- 12 Months- Experience editing HTML or updating websites
- 12 Months- Experience running reports or database queries
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