JOB DESCRIPTION


DATE POSTED: 12/5/2017

JOB TITLE: Production Support Specialist

JOB LOCATION: Albany, NY

JOB DURATION: 12 months

Apply Now

Job Experience

GENESYS is searching for a Production Support Specialist to support an Engagement on the client project. The candidate must be able to learn quickly and put that knowledge to use via strong communications skills and patience in dealing with the UAS end-user community.  Relevant experience may include complex problem solving, managing relationships and responsiveness, and exercising discretion and diplomacy in one-on-one interactions. 

 

The duties of the Production Support Specialist will consist of: 

Provide customer support to existing users and increase operations to accommodate the expansion under BIP.  End-user support will require the Support Team and the Production Support Specialist to become familiar with the policies and protocols of the State agencies targeted to adopt the UAS-NY platform to deliver services to the citizens of New York State.  

 

Required Experience

End User Support Activities will include assistance with:

  • Development of training materials customized for each additional assessment instrument:
    • Implementation Support Document
    • Guidance documents, as required
    • Presentations, Webinars, and Information Sessions, as required
    • Training materials with instructional guidance for using various UAS-NY functions related to regulatory activities
  • Staffing and Management of a customer support phone hotline
  • Development of protocols for triaging customer-reported issues
  • Provide system instruction and end-user training via telephone or Webinar
  • Plan, develop, and execute surveys to understand end-user experience
  • Analyze and summarize survey results and develop survey reports
  • Manage content related to UAS-NY on NYSDOH and other related websites in response to end-user support issues
  • Develop end-user communications related to system maintenance, new features, and policy changes
  • Integrate UAS-NY data with data from other Medicaid Systems such as eMedNY, etc., for analysis and decision support
  • Leverage UAS-NY data to monitor and evaluate the quality of long-term care
  • Use UAS-NY data to determine problem areas that need further review and/or investigation
  • Support Surveillance and Oversight activities
  • Support Management Decision and Policy making 
GENESYS CONSULTING SERVICES, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

To apply, please save your cover letter and resume together in ONE document as an MS Word (.doc or .docx) or Adobe Acrobat (.pdf) file, then complete the application and upload your document using the form below.

* = Required Field
Allowed file types:   (.pdf)    MS Word (.doc or .docx)   

‹‹ BACK TO JOB POSTINGS

LATEST OPEN JOB POSTINGS

12/11/2017
Albany, NY
12/11/2017
Albany, NY
12/11/2017
Albany, NY
12/8/2017
Brooklyn, NY
VIEW ALL ›

CLIENTS WE CURRENTLY SERVE